Terms of service

This is a courtesy translation. The Spanish version is the legally binding one.

Last updated: 15 October 2026

1. Who provides the service

• Owner: Emilio Fernández Lezcano
• Trading name: Molde
• NIF (Spanish tax ID): 54152996W
• Address: Plaza de Ría 8, 15174 Culleredo, A Coruña, Spain
• Email: hola@molde.studio

These terms govern the purchase of Molde's subscription plans and packs through https://molde.studio. By purchasing, the client states that they have read and accept them.

Molde can be purchased only by businesses and self-employed professionals, for their business or professional activity. The service is not provided to consumers. By purchasing, the client states that they are acting within their business or professional activity. If it turns out that this is not the case, Molde may cancel the contract and refund the amount paid.

2. What is purchased

Molde is a social media creative design service purchased on a monthly subscription or through one-off packs. The unit is the creative: a graphic piece designed with the client's brand.

Each plan gives the right to a fixed number of creatives per month:

Creatives are worked on in order of arrival, with a number of requests in progress at the same time depending on the plan: one on Base, two on Ritmo and three on Marca; for packs, one on Prueba, two on Temporada and three on Semestre. Ritmo and Marca include the monthly calendar: a suggested idea and publication date for each creative in the plan, which the client can request as it is or change. It arrives in the portal and by email on the day the plan renews; the first one within 72 hours of completing the brand sign-up. Marca also includes the summary of the month just ending: all the creatives delivered, with their files, and a written assessment from Molde. It arrives on the same day as the calendar. Neither includes metrics or publishing.

In addition to the plans, there are one-off packs, with no automatic renewal:

Validity runs from the payment date. Pack creatives not requested within that period expire with no right to a refund. On the Semestre pack, a maximum of five creatives can be requested per calendar month. If the client takes out a plan within 30 days of buying a pack, the amount paid for the pack, excluding IVA, is deducted from that month's plan fee, up to the amount of the fee. If the client already has a plan and buys a pack, the pack's creatives are added to the plan's, with the pack's validity. If they buy a pack while another one is active, the creatives are added together and each pack keeps its own validity; the creatives from the pack they already had are used first, then those from the new one. A single creative can also be bought for €30 plus IVA from the client portal, and is added to the current month.

Each creative is delivered within 72 hours of the client requesting it; the first one within 72 hours of the client requesting it in the portal, once their brand profile is complete. It is first delivered as a PDF for review, in the client portal with an email notice, and includes one round of changes, which the client requests from the portal. If they then want another, they can request it from the portal for €20 plus IVA per round; it is paid when requested and delivered within 72 hours of payment. If the client does not reply within five working days, the creative is deemed approved. Once approved, the final file is delivered in the format the client chooses: PNG, PDF, PowerPoint or Canva. Creatives not used within the month do not carry over to the next month.

If Molde is late, the creative does not count. Each request shows in the portal the day and time by which the first version or the correction will arrive. If Molde delivers it later, the creative is still delivered but is not deducted from the plan or pack: it goes back to the client's balance without them having to ask, and they are told so in the same delivery email.

The service does not include: managing or publishing on the client's social media, writing brand strategy, filming or audiovisual production, media buying, or paid image licences, unless separately agreed in writing.

3. How to purchase

1. The client chooses a plan or pack on the website and clicks its button, which takes them to the molde.studio payment page.
2. There they create their account with their email and a password, state who the invoice is to be made out to, accept these terms and enter their payment details in Stripe's secure form, on the same page.
3. After payment, the client goes straight into their client portal at molde.studio/portal. Stripe sends a receipt and Molde confirms the purchase by email with the link to the portal. The portal is accessed with the account's email and password, or with a link sent to the email, and also with any email addresses the client authorises.
4. In the portal, the client completes their brand profile and requests each creative.
5. A Google Drive folder shared with the client's email is created, where the files they provide and the creatives delivered are stored.

The contract is concluded in Spanish. The document is archived and the client can request a copy at any time by writing to hola@molde.studio. Before confirming payment, the client can correct any error in the details entered by going back in the Stripe form.

4. Price, payment and invoicing

Prices on the website are shown excluding IVA. Before paying, the client states how they are buying and pays directly the amount that applies to them: as a private individual, the price plus 21% IVA; as a business or self-employed professional in Spain, the price plus 21% IVA minus the 15% IRPF (Spanish income tax) withholding, which the client pays to Hacienda (the Spanish tax authority); as a business outside Spain, the price without Spanish IVA. There are no additional costs or sign-up fees.

Payment is taken through Stripe, by card or direct debit. For plans it is monthly and automatic: the first fee is paid at the time of purchase and the following ones on the same date each month. Packs and single creatives are paid once, when bought, and do not renew.

A full invoice in the client's name is issued for each charge and sent by email. Stripe receipts, the card and the plan can be viewed in Stripe's payment portal.

If a charge fails, Stripe retries it. If it still cannot be collected after the retries, production of creatives is paused until payment is brought up to date, and the subscription may be terminated.

5. Duration, renewal and cancellation

The subscription has no fixed term and renews each month until the client cancels it. There is no minimum term and no penalty for cancelling.

The client can cancel whenever they want from Stripe's payment portal, through the same means they used to purchase and without calling or writing to anyone. When upgrading a plan, Stripe charges the pro rata difference for the month and the change is immediate; when downgrading, the change applies from the next fee. Cancellation takes effect at the end of the period already paid: until that date the client keeps their pending creatives for that month. The pro rata part of the current month is not refunded, except as provided in section 8.

Pause. The client can pause their subscription from their client portal, for a maximum of two consecutive months and two months per year. During the pause no fee is charged and no creatives are produced, and on resuming the client keeps the price they had contracted. The pause applies from the next billing cycle.

Molde may terminate the contract by giving fifteen days' notice, refunding the pro rata part of the month not provided.

6. Client obligations

The client undertakes to provide the necessary materials in good time: logo, texts, photographs and any brand guidance. Delivery times run from when the request is complete.

The client warrants that they have the right to use the materials they provide and is liable for third-party claims arising from their use, particularly regarding intellectual property and image rights.

7. Ownership of the creatives

Once the month's fee has been paid, the client can use that period's creatives with no time or media limit to promote their own business, including social media and paid advertising.

Molde retains authorship and may show the work in its portfolio, unless the client asks in writing for this not to be done.

Canva files remain accessible to the client after cancellation, according to the tool's own terms. The Google Drive folder remains shared with the client for the thirty days following cancellation or the end of the pack, so they can download whatever they want to keep; access is then removed.

8. First fourteen days trial

If the client cancels a plan within fourteen calendar days of signing up, Molde refunds 50% of the first fee, even if they have already received creatives. Just ask at hola@molde.studio. The creatives delivered up to that point are theirs and they can keep using them.

This refund is a commercial commitment by Molde and applies only to plans, not to packs or single creatives.

If the client is a consumer, that is, a private individual who is not purchasing for their business or profession, they also have the right to withdraw from the contract within fourteen calendar days of payment, without giving any reason, by writing to hola@molde.studio. By accepting these terms, the consumer expressly requests that Molde start work before that period ends. If they withdraw, Molde refunds the amount paid minus the part proportional to the service already provided, within fourteen days at most and through the same payment method. Once the service has been provided in full, the right of withdrawal is lost.

9. Liability

Molde is responsible for the proper provision of the service in accordance with these terms. It is not responsible for the commercial results the client obtains with the creatives, for the decisions of the platforms where they are published, or for failures of third-party tools beyond its control.

10. Data protection

Personal data is processed in accordance with the Privacy Policy.

11. Changes to the terms

Molde may change these terms or the prices by giving thirty days' notice by email. The change applies from the next renewal. If the client does not agree, they can cancel before that date at no cost.

12. Governing law and complaints

These terms are governed by Spanish law.

Complaints can be sent to hola@molde.studio and are answered within one month at most.

For any dispute, the parties submit to the courts and tribunals of A Coruña, unless the client is a consumer, in which case the courts of their place of residence will have jurisdiction.